De ja vu

Back again more thoughts on outstanding customer service delivery and ways to asses and develop it.

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Negotiation

Spent the day looking at ways to ensure that all negotiations are win – win, this is not easy however with the correct mind set and a sensible logical approach it is achievable.

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Coaching for performance

I spent today with 15 managers exploring the ways coaching can be used to get the best from their people.

Great fun and very encouraging to see how good they are

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