Even more achievements in 90 minutes…

Once again working with a global consultancy firm I ran three, quick 90 minute sessions to develop skills that can be applied immediately.

The first session focused on Communication, its importance and the barriers that stop us getting our messages across, we identified the barriers, created practical ways to overcoming them before working on our questioning and listening skills, finally we put them into practice by identifying other peoples “maps of the world”. Each delegate left with 2 actions to improve their communication going forward.

The second session looked at ways to handle difficult situations that occur when conflicts of interest, goals or priorities get in the way. We started with the realisation that conflict is healthy if it is handled correctly, we then explored the root causes of the difficulties before identifying our preferred ways of dealing with these situations, once we understood each of the 5 ways it can be handled we were able to identify which to use and when, before finally looking at a simple 5 step plan to handle these situations in future. All delegates left with a plan to handle their first difficult situation immediately.

The final session looked at how to develop emotional intelligence to help us handle stress and build better working relationships with others. We began by understanding what EI is and why it is becoming increasingly important. We then identified 5 key areas of EI and evaluated our skills in each. finally we developed a plan to increase our EI over time.

In all three of the sessions delegates were able to understand, experience and plan to use the new tools to ensure they manage their career progression effectively.

I worthwhile investment of time vs impact…

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Essentials of Leadership in Riyadh cohort 3…

I have been working with the third and final cohort of leaders from a global manufacturing giant…

We have spent three days looking at the challenges that many leaders face, and the tools they need to rise to them.

We began by looking at essential skills all leaders need to develop and the tools that they can use to help them. We looked at the important part that Employee engagement plays and the part strong leadership plays in it.

Then we got down to the hard work of setting clear performance expectations and ways to communicate them so that they are clearly understood, align with the corporate goals and are accepted by the individuals in the team. This was further developed by creating strong tracking process’s and end of cycle reviews.

Coaching was the next tool that was explored along with powerful ways to deliver both positive and development feedback that keep team members focused whilst maintaining esteem and developing trust and open communication.

Finally we looked at ways to transition to higher performance by analysing our teams against 5 characteristics that are required to function effectively and developing plans to improve any shortfalls.

Three days hard work and now it is all over for this wave.

I can’t wait to get started on the next in 2014…

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Insights into teams…

Working with a sales team from a well known FMCG company that produces office products….

Identifying ways to collaborate and work more closely as a team and to also develop deeper relationships with customers so that they can get closer to them as well.

Using Insights Discovery we identified our preferences, how this helps us and how it may hold us back, we looked at identifying the team member preferences and begun to develop new ways to communicate as a team, before looking at ways to use it with customers too.

A great start to an interesting and challenging journey for all….

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More Difficult people…

Have spent a very challenging yet rewarding day with some managers and team leaders from a family Bakery looking at the thorny issue of dealing with difficult people and situations.

Everyone was happy to share war stories and set stretching objectives for the day, before diving into some exercises designed to highlight what can go wrong when we communicate with other people and identifying ways to stop this happening, this was followed by looking at ways to stay assertive when communicating so that we can explore opportunities that benefit both parties.

We then identified the 4 personality styles and discovered what makes them tick, what their core strengths were and how we can adapt our approach to connect more effectively with them.

Finally we finished up pulling it all together in a 5 step process that linked all of the ideas up so we communicate effectively and assertively, with a tailored approach that enables issues to be discussed in depth so that lasting solutions are discovered.

All delegates went away with actions to put their new skills to use, with renewed confidence in their abilities to handle difficult people and achieve win-win outcomes.

When I left it was dark, however the delegates could see a way forward clearly…

Essentials of Leadership in Riyadh cohort 2…

I have been working with a second cohort of leaders from a global manufacturing giant…

We have spent three days looking at the challenges that many leaders face, and the tools they need to rise to them.

We began by looking at essential skills all leaders need to develop and the tools that they can use to help them. We looked at the important part that Employee engagement plays and the part strong leadership plays in it.

Then we got down to the hard work of setting clear performance expectations and ways to communicate them so that they are clearly understood, align with the corporate goals and are accepted by the individuals in the team. This was further developed by creating strong tracking process’s and end of cycle reviews.

Coaching was the next tool that was explored along with powerful ways to deliver both positive and development feedback that keep team members focused whilst maintaining esteem and developing trust and open communication.

Finally we looked at ways to transition to higher performance by analysing our teams against 5 characteristics that are required to function effectively and developing plans to improve any shortfalls.

Three days hard work and  I am doing it all over again with the third and final cohort mid December…

I can’t wait to get started again.

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