Relationship managers journey part 3, cohort 10…

Today is my last day in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work… 

 


Relationship managers journey part 3, cohort 9…

I am in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…

  

Consultative selling skills, Coleshill…

For the last two days I have been in Birmingham with a dedicated team of individuals who work for a global FMCG brand, looking for ways to ensure that customers can understand the real needs they have, so that they understand how working in partnership can benefit them… We started the day by understanding what a consultant is and what attributes and skills they have, before moving on to identify which of them we already have and which we need to develop in ourselves before adding some actions to our plans. We then started to understand precision questioning and active listening before creating a set of SPIN questions to create real needs in our customers and tried them out. This is where the real work starts, developing great questions is both a skill and an art. Then ended by identifying real buyer motivations and ways to adapt our approach to be more appealing to them. Once again a good couple of days work with a fresh perspective, which is why the picture is at a different angle…  

Virtual customer service part 2…

Have spent the day delivering short sharp coaching sessions with customer care professionals from a holiday village near Blackpool looking at ways to deliver stellar customer experiences at this exclusive hotel and spa resort… They have already attended their second one day session with a colleague and my role is to help the plans they made on the day become reality. Each session takes place in a virtual classroom with audio and video, a really effective way of following training up and embedding new behaviours…

 

Relationship managers journey part 3, cohort 8…

I am in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…

  

  

Sales management follow up…

have spent the last couple of days working with Sales managers from a global packaging company for the second and final part of this programme…

We started out by discussing how the performance management processes we designed in our last meeting had been implemented and identified any additional tweaks that could be added to them.

We then moved on to tackle the thorny issue of Time management, this is a real misnomer as it is not possible to manage time, we can do nothing to stop its progress in any way, however what we can do is manage ourselves and the decisions and priorities we set to maximise our effectiveness.

We used the Covey matrix to help us first identify which tasks were urgent and which were important and then used these to decide which tasks went into which of the quadrants.

From here on we looked at tools and techniques to minimise the time spent in quadrants III and IV so that we could spend more time in quadrant II.

We identified tasks that we proscrastinated about and resolved them, this reduces quadrant IV tasks before moving to on to identify tasks that should be delegated or declined assertively to minimise time in quadrant III.

This gave use time to plan and prioritise in quadrant II, plans were developed and broken down into small chucks and the diarised to ensure they happened. Thus minimising the time spent in quadrant I.

We finished up by focusing on coaching and using the GROW model developed our skills in this area, this valuable tool will help with delegation of tasks from quadrant III to ensure they are done well and on time.

A great use of our time…



Relationship managers journey part 3, cohort 7…

Day two in Birmingham with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work… 

 

Relationship managers journey part 3, cohort 6…

Once again back in Birmingham I have spent the day with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…

  

 

Relationship managers journey part 3, cohort 5…

I have spent the Last day of this week in Glasgow with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…



Relationship managers journey part 3, cohort 4…

Today I am in Glasgow with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…