Virtual customer service part 3…

Have spent the day delivering short sharp coaching sessions with customer care professionals from a holiday village near Blackpool looking at ways to deliver stellar customer experiences at this exclusive hotel and spa resort… They have already attended their second one day session with a colleague and my role is to help the plans they made on the day become reality. Each session takes place in a virtual classroom with audio and video, a really effective way of following training up and embedding new behaviours…  

Relationship managers journey part 3, cohort 10…

Today is my last day in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work… 

 


Relationship managers journey part 3, cohort 9…

I am in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…

  

Virtual customer service part 2…

Have spent the day delivering short sharp coaching sessions with customer care professionals from a holiday village near Blackpool looking at ways to deliver stellar customer experiences at this exclusive hotel and spa resort… They have already attended their second one day session with a colleague and my role is to help the plans they made on the day become reality. Each session takes place in a virtual classroom with audio and video, a really effective way of following training up and embedding new behaviours…

 

Relationship managers journey part 3, cohort 8…

I am in London today with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…

  

  

Relationship managers journey part 3, cohort 7…

Day two in Birmingham with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work… 

 

Relationship managers journey part 3, cohort 5…

I have spent the Last day of this week in Glasgow with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…



Relationship managers journey part 3, cohort 4…

Today I am in Glasgow with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…



Relationship managers journey part 3, cohort 3…

I have spent the day In Inverurie with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…



Relationship managers journey part 3, cohort 2…

I have spent the second day in Edinburgh with trusted professionals from a global banking group, for the final stage of their journey…

We began by looking back at where they had come from, before moving on to look at influence and ways it can be used in the correct way to help customers make informed choices.

 We went on to look at ways to manage customers and their requirements so each and every customer gets the experience they desire.

We then looked at ways to deliver great feedback to each other so we can continue to develop the skills within the team going forward.

We finished up by making plans to keep the journey going after the last session.

A great days work…