Virtual customer service part 3…

Have spent the day delivering short sharp coaching sessions with customer care professionals from a holiday village near Blackpool looking at ways to deliver stellar customer experiences at this exclusive hotel and spa resort… They have already attended their second one day session with a colleague and my role is to help the plans they made on the day become reality. Each session takes place in a virtual classroom with audio and video, a really effective way of following training up and embedding new behaviours…  

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